Privacy Policy

Silvervein Dusk Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal information when you use our website or engage with our services.

Information We Collect

We may collect and process the following categories of personal information:

• Identity Information: Name, title, and other identifiers you provide when contacting us or booking services.
• Contact Information: Email address, postal address, and similar contact details.
• Financial Information: Details about your financial situation that you share with us during consultations, including income, expenses, debts, and assets.
• Technical Information: IP address, browser type, operating system, and other technical data collected automatically when you visit our website.
• Usage Information: Details about how you use our website and services.
• Communications: Records of correspondence between us, including emails and consultation notes.

How We Collect Information

We obtain personal information through:

• Direct interactions when you contact us, book consultations, or use our services
• Automated technologies such as cookies when you browse our website
• Third-party sources where you have given consent for your information to be shared

Purpose and Legal Basis

We use your personal information for the following purposes:

• Service Delivery: To provide financial guidance and education services you have requested. Legal basis: contract performance.
• Communication: To respond to enquiries and keep you informed about appointments. Legal basis: legitimate interests.
• Administration: To manage our relationship with you, including billing and record keeping. Legal basis: contract performance and legal obligation.
• Website Operation: To ensure our website functions properly and to analyse usage patterns. Legal basis: legitimate interests.
• Legal Compliance: To comply with regulatory requirements and protect our legal rights. Legal basis: legal obligation.

Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist us in delivering our services, bound by confidentiality agreements
• Professional advisers such as accountants or lawyers when necessary
• Regulatory authorities when required by law

We will not share your financial details with third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure storage systems, and restricted access controls.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Client records are typically retained for seven years following the end of our professional relationship, in line with regulatory requirements and professional standards.

Your Rights

Under data protection legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing based on legitimate interests
• Request restriction of processing
• Data portability for information you have provided
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of other websites and encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated through our website. We encourage you to review this page regularly.

Contact Us

For questions about this privacy policy or to exercise your data protection rights, please contact:

Data Protection Contact
Silvervein Dusk Limited
47 Westbrook House
Canary Wharf
London E14 5HQ
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit silvervein-dusk.com for more information.